Frequently Asked Questions
Everything you need to know about shopping with QUAY.
What shipping methods do you offer?
We provide standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited orders arrive within 1-2 business days.
What is your return policy?
You can return any unused items in their original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and secure.